Instant remote online technical support for your Apple Mac system

We provide instant and helpful remote online technical support for any issue you face with your Apple Mac or PC system. You can choose from one of the remote agents to install.

PC remote agent

Mac remote agent

  • Why not give us a ring right now, so we can get started?

    The combination of our Mac Shack expert technicians and incredibly secure industry-approved remote support tools is all your Apple Mac device needs. The service will feel no different to having them right beside you! With a variety of diagnostic and computer repair software, our engineers can accurately identify the issue with your device and have it fixed instantly while online!

    Upon identification of the issue, we leave you with a quote of a fixed-price labour cost. If unable to resolve the problem remotely, we can easily arrange to have your device picked up and worked on in one of our workshops. After that, your device is returned to you as good as new at the initial fixed labour price.

  • We Offer Business Software Support

    Are you having trouble with bespoke business software or an off-the-shelf software package? Let us handle it! Through direct liaisons with manufacturers, developers, and software houses and effective communication with their support teams, we can easily find a fix. So if you’re facing issues with bespoke software tailormade for your business, worry not! Our top-notch developer team is on hand to help you out!

  • We Perform Mac Maintenance

    Our technicians offer remote Mac maintenance, so your device is always performing to the best of its ability. How? Well, by ensuring your device is optimised and all its applications are regularly updated, for starters! Apart from that, they will ensure the removal of viruses and spyware, so your Mac’s resources are employed only by necessary, secure programs.

  • Let Us Set Up or Upgrade Your Mac

    Did you purchase a new Mac? If so, let our online technical support team treat your device like the investment it is! From transferring existing files to setting system preferences to adjusting personal settings — we do it all and more! Yes, we can even have your bookmarks and saved passwords transferred with ease! What’s more, our expert team will have first-rate security software installed on your Mac to keep your device updated and secure at the same time.

  • We Help Connect Peripheral Devices to Your Mac

    Let’s be honest — the only times peripheral devices like printers, scanners, cameras, iPhones, or smartphones seem not to work is when you really need them. Well, that’s what we’re here for! We can help you troubleshoot such annoyances in a jiffy. So, whether you need to transfer music from your Mac to your MP3 or pictures from your camera to your Mac, give us a call to make the process problem-free!

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